If the item you are ordering or the value of your cart is more than £100, there are no delivery charges
For all other items, delivery charges are displayed on each product or on the cart page as you add items to it. They're not hidden, only to be revealed when you go to check out!
Postcode exclusions apply
If you live in Northern Ireland, the Channel Islands, the Isle of Man or the Scottish Highlands and Islands your delivery may take a little longer and you will have to pay a small surcharge.
However, we promise that your product will be worth the wait!
If you do live in these areas please contact us before placing your order, messaging us via the product page or emailing firstname.lastname@example.org
Day of Delivery
While we only work with reliable delivery firms, it's not always possible to offer an exact or approximate time of delivery. Sometimes deliveries can be delayed for all manner of reasons. We always ask the driver to call you when they are 1 hour away, so you can prepare to take the delivery, or pop out for that last minute errand.
If by 5pm on the day of delivery you haven't heard from the driver, we urge you to make contact with us, so we can chase the driver and advise you of an ETA.
Some of our items will be sent to you directly from the manufacturer, not by our own courier. Wherever possible, we will always provide you with a tracking reference, so you can go online and track your delivery.
Refusal of Delivery
If for any reason you change your mind and refuse delivery, the cost of the delivery itself will be deducted from the amount we will refund you.