Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original and undamaged packaging.
If your item is damaged on arrival, or you notice there is damage when assembling your order, we will happily accept your return. But you must return your item in its original and undamaged packaging.
Goods that are exempt from being returned are products that contain hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If we have sent you a free gift with your order and you wish to return your order and receive a refund, we reserve the right to deduct the retail value of the gift from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges of damaged items
We will happily replace or refund items if they are defective or damaged. We ask that you first send us an email along with photos of the damage itself. Email us at firstname.lastname@example.org.
We will arrange for its collection. You are responsible for dismantling an assembled item and ensuring it is returned it in its original packaging. If the original packaging is damaged too, then we ask that you find an alternative and robust packaging. Couriers will not accept loose items unboxed.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item unless the item was delivered in a damaged state and is unusable. Shipping costs are non-refundable.
Please always return items in their original packaging. Please do not write on the packaging. We ask that any mailing labels you use be placed over the orignal mailing label that was used to deliver your item to you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.